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Meet Our Newest Upgrade: the Extended Video Pack

SmartCam, Hedge App, Hedge New Releases & Updates, Home Security, Home Monitoring"

Published: January 15, 2021

At Hedge, we're always looking for ways to enhance your proactive home protection. While our Hedge Packages includes 12-second recorded video clips at no additional cost and without monthly fees, our newest upgrade option — the Extended Video Pack — features even longer and more frequent recorded video clips.

If you were a Hedge customer with an installed SmartCam at the end of 2020, you likely already have the Extended Video Pack; we upgraded and waived the fee for our "early adopter" customers through 2021. To check if you have the Extended Video Pack, open Settings on your Hedge App. Under Extended Video Pack, you'll see "Manage my subscription" if you have the pack. If you installed your SmartCam in 2020 and you don't have the Extended Video Pack, reach out to Support for help.

Read on to learn about the Extended Video Pack: what it includes, why it enhances your home's safety and security, and how to sign up.  

What it is and how it works

When your Indoor SmartCam detects movement or noise when your home is armed, it sends you a push notification and records video clips at set intervals while the activity persists. You (or another user on your account) can then view these video clips at your convenience up to 14 days from the time of recording.

Our Extended Video Pack is an affordable monthly subscription that features enhanced video capabilities, like longer and more frequent recorded clips. When you upgrade to the Extended Video Pack, all SmartCams within your home will be upgraded (SmartCams at a different address, however, will require a separate Extended Video Pack subscription).

Compare video capabilities with and without the Extended Video Pack below:

table

So what are the benefits of your SmartCam's recorded video clips? Read on to find out.

Insight into activity within your home

Not all home protection systems give you access to recorded video clips without an additional upgrade or subscription — but we do. As detailed above, the Hedge Package's includes access to 12-second video clips recorded every 5 minutes (although you can upgrade to the Extended Video Pack for longer and more frequent video clips if you'd like).  

Recorded video clips give you more insight into what goes on within your home when you're not there. Twelve-second clips capture the initial (and often most critical) part of the action, while 1-minute clips provide a more comprehensive picture of the situation. 

Documentation of abnormal events

On a related note, Hedge's recorded video clips also provide documentation of abnormal and potentially problematic activity within the home.

In the unfortunate event that someone breaks into your home when it's armed, your SmartCam can detect the intruder's noise and movement and start recording; later, if you decide to hand the recordings over to the authorities, they might be able to identify the intruder by reviewing the 12-second or 1-minute video clips.  

How to get the Extended Video Pack

So — how do you get the Extended Video Pack? It's easy! You can purchase the pack directly via the App Store or Google Play; just follow these simple steps:

  1. On the Hedge App, open the Settings page

  2. Locate the Extended Video Pack information screen

  3. On the information screen, press the "Confirm and pay" button (this will take you to your device's app store to finalize your purchase)

Watch How Now

Click To View

And... that's it! Later, if you'd like to manage your Extended Video Pack subscription, you can do this from your device's app store. (If you're unsure how, find an instructional screen in the Hedge App under Settings > Manage my subscription.)

What's coming next for Hedge?

We're glad you asked. Rumor has it we've been hard at work to bring you a video doorbell this year... stay tuned! We're always looking for ways to improve Hedge for our customers — so if there are other smart devices you'd like to see added to Hedge, please get in touch to let us know.

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