Peace of mind starts here. Every Hedge Base Package includes additional services designed to add an extra layer of security to your home.
24/7 Alerts & Escalations
Protect your home no matter where you are. Included in your Hedge device subscription at no extra cost.
Receive an immediate Hedge App notification if your smart home devices detect a potential problem.
- Smoke and carbon monoxide detectors sounding
- Water levels reaching .5mm
- Severe changes in humidity/temperature that could indicate a water-related issue
- Activity around doors/windows when your home is armed
- Noise and motion detection by SmartCam when your home is armed
- Motion detection by Motion Sensor when your home is armed
If you don’t dismiss certain high-priority push notifications (like a water detection), a series of notifications, texts, and calls will be made to you and other users on your account, followed by your emergency contact.
From there, you can leave the app to call emergency services or — in the event of an urgent home issue, like a water leak — use Ready Home Assist to quickly connect with a trusted home professional
How Our Escalations Work
You're Working From Home.
And to limit distractions, you've muted your phone.
An issue is detected.
Your Water Detector senses water accumulation and sends an alert to your app.
The escalation process begins.
When you don’t dismiss the push notification, the escalation process begins: a series of texts and calls to you and users on your account.
Your emergency contact is notified.
Unfortunately, the only other user on your account (your spouse) is napping. So, your emergency contact (a neighbor) is notified.
The issue is resolved.
Your neighbor knocks on your door and alerts you to the potential issue. You shut off the water in the nick of time.
Ready Home Assist
Professional support at your fingertips. Included in your Hedge device subscription at no extra cost.
Ready Home Assist is a Hedge App feature that connects you to hundreds of pre-approved service and repair professionals in your area. You can use Ready Home Assist to get in touch with a professional following a home incident — like a water leak — or to schedule less pressing home repairs. You can also use Ready Home Assist to connect with an expert who can help with bigger home improvement projects, like a bathroom or kitchen remodel.