24/7 Issues Escalations
Text, calls & emergency contact
Included at no extra cost and with no monthly fees, Hedge’s issue escalations via text, call, and emergency contact provide an added layer of home protection — and peace of mind. If there’s a potential “high-priority” problem within your home, Hedge won’t stop until you’re made aware of it.
How Issue Escalations Work
A “High-Priority” Event Triggers Issue Escalation

Smoke & carbon monoxide detectors
going off within range of your SmartCam*

Water accumulation
reaching .5mm
*While SmartCams can’t detect smoke or carbon monoxide, they can listen for and alert you to the 3100Hz frequency emitted by standard detectors.
You and Other Users on Your Account Receive a Push Notification
Remember — events that don’t qualify as “high-priority” (i.e. they aren’t as likely to indicate a serious issue) trigger a push notification too — but stop there. These do not follow the escalation process via text, call, and emergency contact outlined below.

Shifts in humidity or temperature
outside your specified range

Motion & noise detection
when your home is armed

Monitored doors or windows
opening when your home is armed
…Followed by a Text & Call if the Notification Goes Unacknowledged

Example text message:
“Water detected in Office by Hedge. Open your Hedge app for details.”

Example voicemail:
“A device has detected an issue. Check your Hedge mobile app now for details and to get help.”
Still No Issue Acknowledgement? Hedge Texts Your Emergency Contact

Emergency Contact Notification
when all other notifications have gone unanswered
A Hedge Story: Issue Escalations in Action