How Issue Escalations Work
A “High-Priority” Event Triggers Issue Escalation
Smoke & carbon monoxide detectors
going off within range of your SmartCam*
*While SmartCams can’t detect smoke or carbon monoxide, they can listen for and alert you to the 3100Hz frequency emitted by standard detectors.
You and Other Users on Your Account Receive a Push Notification
Remember — events that don’t qualify as “high-priority” (i.e. they aren’t as likely to indicate a serious issue) trigger a push notification too — but stop there. These do not follow the escalation process via text, call, and emergency contact outlined below.
Shifts in humidity or temperature
outside your specified range
Motion & noise detection
when your home is armed
Monitored doors or windows
opening when your home is armed
…Followed by a Text & Call if the Notification Goes Unacknowledged
Example text message:
“Water detected in Office by Hedge. Open your Hedge app for details.”
“A device has detected an issue. Check your Hedge mobile app now for details and to get help.”
Still No Issue Acknowledgement? Hedge Texts Your Emergency Contact
Emergency Contact Notification
when all other notifications have gone unanswered
A Hedge Story: Issue Escalations in Action
And to limit distractions, you've muted your phone.
Your Leak Sensor detects water accumulation and triggers the escalation process.
… But neither you nor the other user on your account (your spouse, napping) respond to the notification.
contact is notified.
Your emergency contact — a trusted neighbor — receives a text alerting them to the issue.
Your neighbor knocks on your door and alerts you to the potential issue. You shut off the water in the nick of time.