24/7 Alerts & Escalations
Included in your Hedge device subscription at no extra cost.
Protect your home no matter where you are.
Peace of mind starts here. Every Hedge subscription includes additional services — like 24/7 alerts and escalations — designed to add an extra layer of security to your home.
Alerts
Receive an immediate Hedge App alert if your smart home devices detect a potential problem.
- Smoke and carbon monoxide detectors sounding in range of Hedge’s SmartCam
- Excess moisture or water detection under sinks, toilets, hot water heaters, or wherever else you’ve placed your Hedge Water Detector
- Motion and noise detection when your home is armed
- Your garage door staying open when you leave home (or whenever else your home is armed)
Escalations
If you don’t dismiss certain high-priority push notifications (like your smoke alarm sounding), a series of texts, and calls will be made to you and other users on your account, followed by your emergency contact.
From there, you can leave the app to call emergency services or — in the event of a less pressing issue — use Ready Home Assist to connect with a trusted home professional.
How Our Escalations Work
You're Working From Home.
And to limit distractions, you've muted your phone.
An issue is detected.
Your Water Detector senses water accumulation and sends an alert to your app.
The escalation process begins.
When you don’t dismiss the push notification, the escalation process begins: a series of texts and calls to you and users on your account.
Your emergency contact is notified.
Unfortunately, the only other user on your account (your spouse) is napping. So, your emergency contact (a neighbor) is notified.
The issue is resolved.
Your neighbor knocks on your door and alerts you to the potential issue. You shut off the water in the nick of time.
