24/7 Issues Escalations
Text, calls & emergency contact
Included at no extra cost and with no monthly fees, Hedge’s issue escalations via text, call, and emergency contact provide an added layer of home protection — and peace of mind. If there’s a potential “high-priority” problem within your home, Hedge won’t stop until you’re made aware of it.
How Issue Escalations Work
A “High-Priority” Event Triggers Issue Escalation
Smoke & carbon monoxide detectors
going off within range of your SmartCam*
Water accumulation
reaching .5mm
*While SmartCams can’t detect smoke or carbon monoxide, they can listen for and alert you to the 3100Hz frequency emitted by standard detectors.
You and Other Users on Your Account Receive a Push Notification
Remember — events that don’t qualify as “high-priority” (i.e. they aren’t as likely to indicate a serious issue) trigger a push notification too — but stop there. These do not follow the escalation process via text, call, and emergency contact outlined below.
Shifts in humidity or temperature
outside your specified range
Motion & noise detection
when your home is armed
Monitored doors or windows
opening when your home is armed
…Followed by a Text & Call if the Notification Goes Unacknowledged
Example text message:
“Water detected in Office by Hedge. Open your Hedge app for details.”
Example voicemail:
“A device has detected an issue. Check your Hedge mobile app now for details and to get help.”
Still No Issue Acknowledgement? Hedge Texts Your Emergency Contact
Emergency Contact Notification
when all other notifications have gone unanswered
A Hedge Story: Issue Escalations in Action
You're working
from home.
And to limit distractions, you've muted your phone.
An issue
is detected.
Your Leak Sensor detects water accumulation and triggers the escalation process.
The escalation
process begins.
… But neither you nor the other user on your account (your spouse, napping) respond to the notification.
Your emergency
contact is notified.
Your emergency contact — a trusted neighbor — receives a text alerting them to the issue.
The issue
is resolved!
Your neighbor knocks on your door and alerts you to the potential issue. You shut off the water in the nick of time.
Ready to Get Started?
24/7 issue escalations are included with Hedge packages at no extra cost and with no monthly fees. Proactive home protection and security awaits.
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