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24/7 Alerts & Escalations

Included with your Hedge Base Package at no extra cost.

Ready Home Assist

Protect your home no matter where you are.

Peace of mind starts here. Every Hedge Base Package includes additional services — like 24/7 alerts and escalations — designed to add an extra layer of security to your home.

Alerts

Receive an immediate Hedge App alert if your smart home devices detect a potential problem.

  • Smoke and carbon monoxide detectors sounding
  • Water levels reaching .5mm
  • Severe changes in humidity/temperature that could indicate a water-related issue
  • Activity around doors/windows when your home is armed
  • Noise and motion detection by SmartCam when your home is armed
  • Motion detection by Motion Sensor when your home is armed

Escalations

If you don’t dismiss certain high-priority push notifications (like your smoke alarm sounding), a series of texts, and calls will be made to you and other users on your account, followed by your emergency contact.

From there, you can leave the app to call emergency services or — in the event of a less pressing issue — use Ready Home Assist to connect with a trusted home professional.

How Our Escalations Work

Working from home

You're Working From Home.

And to limit distractions, you've muted your phone.

Issue is detected

An issue is detected.

Your Water Detector senses water accumulation and sends an alert to your app.

Escalation process begins

The escalation process begins.

When you don’t dismiss the push notification, the escalation process begins: a series of texts, emails, and calls to you and users on your account.

Emergency contact is notified

Your emergency contact is notified.

Unfortunately, the only other user on your account (your spouse) is napping. So, your emergency contact (a neighbor) is notified.

The issue is resolved

The issue is resolved.

Your neighbor knocks on your door and alerts you to the potential issue. You shut off the water in the nick of time.

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